Frequently Asked Questions:
“Thank you for your interest in Turning Tables. The business is currently taking a break while Margaret spends some time back in the industry in a management role at Furneaux Lodge. Watch this space for future updates!!”
How many staff can attend per training session?
The ideal number of staff is between 8 and 10 staff per training session, however, we are willing to train smaller groups if you have only a few staff in your business.
How long does the training take?
Training sessions are between 1 to 2 hours in length, depending on the areas that you would like us to cover.
What sort of training do you do?
We focus on front of house training for hospitality food and beverage staff which includes induction training, skills training, knowledge training, specialised wine training, host responsibility and sales training.
Do you provide written handouts that staff can take away?
Handouts are provided so that staff have the information to take away and
use as a reference point in the future.
Does your training count towards NZQA Unit Standards?
The training we provide is not based on any particular Unit Standards, however, your staff will find it very useful if they are working towards any of the hospitality Unit Standards as it covers all the areas they will need to know in order to be assessed in the workplace.
Where do you do the training?
The focus of Turning Tables is to provide flexible and focused training for your staff at your place, which means both a saving in time and money and also immediate impact for your staff – they can see how the training can benefit them in their workplace and they can put it into practice straight away.
Do you do Coffee and Barista training?
This is not an area that we specialise in, however, we can recommend to
contact Nadin Rathgeber who is a mobile Barista training specialist based in
Auckland, Phone: 021 111 3211 or www.barista-training.co.nz.
Do you provide the wine for the wine tasting sessions?
No, you will need to provide this. Usually your wine or beverage supplier will be happy to provide some staff samples for training as it is in their best interests if your staff know what they are selling!!
What sort of equipment do we need to provide?
This depends on the type of training we are doing but will generally just be the equipment that is used in the day to day operation of the business.
What does it cost?
We charge an hourly rate for the training sessions as well as a disbursement fee to cover transport, printing, prizes etc. This will be discussed with you once we have established your particular training requirements. Our goal is to provide exceptional value for money and to provide recognisable benefits to your business by your investment in staff training.
“Margaret has a wonderful way of sharing her experience to staff at all levels, in an engaging and informative way. Her sessions continue to have a very positive effect on our service team.”
Chris Blackman, General Manager, Austin’s Food Design Events