Frequently Asked Questions:

Turning Tables FAQsHow many staff can attend per training session?

The ideal number of staff is between 10 and 18 staff per training session, however, we are willing to train and coach smaller groups if you have only a few staff in your business.

How long does the training take?

Training sessions are between 2 to 2.5 hours in length, depending on the areas that you would like us to cover. Leadership training sessions are generally 2 to 4 hours in length.

What sort of training do you do?

We focus on front of house training for hospitality food and beverage staff which includes induction training, skills training, knowledge training, specialised wine training, host responsibility and sales training.  We also provide a large range of training programmes to upskill new managers and supervisors and help them develop into their roles.

Do you provide written handouts that staff can take away?

Handouts are provided so that staff have the information to take away and
use as a reference point in the future.  Certificates of attendance can also be provided if required.

Turning Tables FAQsDoes your training count towards NZQA Unit Standards?

The training we provide is not based on any particular Unit Standards, however, your staff will find it very useful if they are working towards any of the hospitality Unit Standards as it covers all the areas they will need to know in order to be assessed in the workplace.  Margaret is also a registered assessor for Service IQ so can assist with assessing your staff on the job if required.

Where do you do the training?

The focus of Turning Tables is to provide flexible and focused training for your staff at your place, which means both a saving in time and money and also immediate impact for your staff – they can see how the training can benefit them in their workplace and they can put it into practice straight away.  We also run regular training workshops around New Zealand at various venues – join our database to be kept up to date about sessions in your region or check out our News and Views Page to see upcoming dates.

Do you do Coffee and Barista training?

This is not an area that we specialise in, however, we can recommend to
contact Nadin Rathgeber who is a mobile Barista training specialist based in
Auckland, Phone: 021 111 3211 or

Do you provide the wine for the wine tasting sessions?

No, you will need to provide this. Usually your wine or beverage supplier will be happy to provide some staff samples for training as it is in their best interests if your staff know what they are selling!!

What sort of equipment do we need to provide?

This depends on the type of training we are doing but will generally just be the equipment that is used in the day to day operation of the business.

What does it cost?

We charge a flat fee for established workshops which range in length from 2 to 3.5 hours.  Alternatively, if you require something tailor made for your team this will be at an hourly rate with a disbursement fee for research and resources.   Transport and accommodation costs if required are additional.  This will be discussed with you once we have established your particular training requirements. Our goal is to provide exceptional value for money and to provide recognisable benefits to your business by your investment in staff training.

“I just wanted to let you know that the sales course we attended with you this morning in Parnell was amazing!  The team were raving about how well it was presented, how personable you were and that the content was exactly what we needed to focus on.  So thank you!”

                                             George Dennigan, Restaurant Manager at Soul Bar & Bistro, Auckland – July 2014