About Turning Tables

“Thank you for your interest in Turning Tables.  The business is currently taking a break while Margaret spends some time back in the industry in a management role at Furneaux Lodge.  Watch this space for future updates!!”

Margaret Main - Experienced Hospitality ProfessionalWe hear all the time that it is important to take time out of your business to work on your business.

Staff recruitment, retention and training are areas that many owners and managers identify as being one of the largest challenges in running their hospitality business.

Margaret Main of Turning Tables is an experienced hospitality professional whose aim is to assist you with training your staff to become passionate hospitality stars.

One of the benefits to you is that the Turning Tables team will come to your business, saving you time and money by conducting the training and coaching on-site. Recent industry articles have highlighted the fact that spending some of your marketing budget on staff training will have great impact in the long run with happy customers equaling both repeat business and great word of mouth advertising.

For a free no obligation chat about how Turning Tables can assist you with your current and future training needs, please contact Margaret Main on (09) 379 9829 or 027 245 7233.

Qualifications

  • Certificate in Hotel Reception
  • Diploma in Hotel & Catering Administration
  • Certificate in Winemaking and Grapegrowing
  • Certified Sommelier (through the Court of Master Sommeliers)
  • On the Job Training and Kiwi Host Qualifications
  • HSI Assessor and Assessor of Prior Learning
  • Member of HRINZ (Human Resources Institute of New Zealand)

Work Experience - (20 + years working in the Hospitality and Wine Industries)

  • La Postina (own restaurant in Havelock North)
  • Huka Lodge
  • Regent of Auckland
  • Quality Hotels
  • Barworks Hospitality Group (HR and Training role)
  • Austins Catering (currently doing their staff training)
  • Prego (still involved in doing wine training with the staff)
  • Clearview Estate Winery
  • Pernod Ricard New Zealand
  • Odyssey Wines
  • Mangapapa Lodge
  • Kingfish Lodge
  • The Edge (Aotea Centre, Auckland Town Hall & Civic Theatre)

“Thank you for the excellent, interactive, tutor-led training session that you provided to our entire front of house staff.  The session was presented in an enthusiastic and vibrant manner that held staff attention whilst emphasising salient customer service points – since then we have seen a noticeable determination to “up-sell” product.”

The Wharf Shed Restaurant, Whakatane