About Turning Tables

Margaret Main - Experienced Hospitality ProfessionalWe hear all the time that it is important to take time out of your business to work on your business.

Staff recruitment, retention and training are areas that many owners and managers identify as being one of the largest challenges in running their hospitality or retail business.

Margaret Main of Turning Tables is an experienced hospitality professional whose aim is to assist you with training your staff to become passionate hospitality stars.

One of the benefits to you is that the Turning Tables team will come to your business, saving you time and money by conducting the training and coaching on-site. Recent industry articles have highlighted the fact that spending some of your marketing budget on staff training will have great impact in the long run with happy customers equaling both repeat business and great word of mouth advertising.

For a free no obligation chat about how Turning Tables can assist you with your current and future training needs, please contact Margaret Main on  09 303 2536 or 027 245 7233 or email info@turningtables.co.nz.

Qualifications

  • Certificate in Hotel Reception
  • Diploma in Hotel & Catering Administration
  • Certificate in Winemaking and Grapegrowing
  • Certified Sommelier (through the Court of Master Sommeliers)
  • On the Job Training, Greet NZ and Kiwi Host Qualifications
  • Service IQ Assessor and Assessor of Prior Learning

Work Experience – (28 + years working in the Hospitality and Wine Industries)

  • La Postina (own restaurant in Havelock North)
  • Huka Lodge
  • Regent of Auckland
  • Quality Hotels
  • Barworks Hospitality Group (HR and Training role)
  • Restaurant Association of New Zealand (Employment Relations Advisor – Fixed Term)
  • Austins Catering (have also been involved in their staff training)
  • Prego (still involved in doing wine training with the staff)
  • Clearview Estate Winery
  • Pernod Ricard New Zealand
  • Odyssey Wines
  • Mangapapa Lodge
  • Kingfish Lodge
  • The Edge (Aotea Centre, Auckland Town Hall & Civic Theatre)
  • Eight.Two Restaurant
  • Stafford Road Wine Bar
  • Hospitality NZ – Facilitator for the Training Academy workshops

“Marg was an inspirational addition to our training.  She worked so well with our diverse team and ensured that all staff members were included in the session so as to achieve maximum benefit”.  (Train the Trainer Workshop)

Maree Welgus, Executive Assistant Manager, Sudima Lake Rotorua (March 2016)